Ordering Information

Timescales
All items created by Vintage Twee are hand made. We endeavour to deliver your order to you as soon as possible but please allow 5-7 business days for quantities of 10 items or less to be created and sent. For customised wedding stationery orders, or if you require a quantity of more than 10 items, please contact us prior to placing an order so we can give you an accurate date by which these can be ready for you.

If you need your items sooner than the set timescales above, please contact us directly to let us know before purchasing and we will do our very best to accommodate you. This service may incur an additional express order charge, which will be calculated depending on the items and date required by.

Timescales for bespoke wedding stationery
Our range of wedding invitations can be viewed in our Shop and non-personalised samples of these can be purchased there. There is also an enquiry form for all our wedding invitations which you can fill in should you have a general question to ask or just wish for further information or a quote on these. We will then get back to you to discuss your requirements in more detail. We generally ask for approximately 4-6 weeks turnaround time to create our handmade wedding invitations.

For all other personalised wedding stationery e.g. Save the Date cards, place settings, table names and menus, we will contact you after placing your order for the information required to complete your order. We will also discuss a date for completion and shipment of your items, subject to Vintage Twee receiving your information within an agreed time frame.

Materials
Each item created is handmade and therefore completely unique and full of it’s own charm. This may mean there are slight discrepancies between each piece, which is inevitable with items crafted by hand. We use vintage materials for some of our work and, due to the limited availability of these, it is not always possible to recreate an item exactly as it appears on the website. However, please be assured that Vintage Twee will use very similar materials and discuss any alternative options for you should this be an issue at the time of placing your order.

Payment
Our online store provides us with an e-commerce platform that allows us to sell our products to you. You can pay via Paypal or through a direct payment gateway using your credit or debit card. Once you have completed the checkout process, you will receive an email confirming that your order has been received, along with the estimated time scales for completion and delivery. On shipment of your order, we will send you a dispatch email to let you know that it is on it’s way to you.

Payment by Bank Transfer
We also accept payment for items by bank transfer to our company account, please drop us an email stating the items you would like to order and we will send over the details for you to complete your purchase.

Refunds and Exchanges
We hope that all our customers will love the items that they purchase from Vintage Twee as we strive for the highest quality in our work. In the rare event that you are unhappy with your order, please do contact us and we will do our best to resolve any issues for you. Please note that customised items cannot be refunded.
Please also ensure that you allow enough time for your order to be created and delivered as Vintage Twee will not be able to offer refunds on any items that haven’t arrived in time for special events.

Delivery Information

Delivery Costs

Delivery is calculated based on the total cost of your order. Please note: some of our items may incur a different delivery charge due to their size and weight.

Estimated Delivery Timescales
Please note, the below timescales are provided for a guideline only and may be affected by factors out of our control, such as postal disruptions or Customs involvement for international orders. We advise all our customers to order their items in plenty of time to allow for these factors to avoid any disappointment should they require them for a special event.

UK ORDERS
All orders are sent by Royal Mail’s First Class post service. Orders over the value of £50.00 will be sent by First Class Recorded Delivery, for which a signature will be required upon receipt. Larger and heavier orders will be sent by Parcelforce48 service and this will be confirmed upon your booking. If you require the Special Delivery option, please contact us before placing your order to ensure we can complete your request and send over a quote for this service.

Royal Mail First Class/Recorded Delivery – estimated 1-2 business days
Royal Mail Special Delivery – before 1pm the Next Working Day
Parcelforce48 – 2 business days

INTERNATIONAL ORDERS
We ship our items worldwide and your shipping cost will be calculated at checkout. Our orders are sent by First Class International Standard Mail, which doesn’t provide a tracking number for your parcel. If you require a tracked service, please contact us before placing your order with the items you require and your location, and we will get back to you with a full quote for this shipping option.

Republic of Ireland – First Class International Standard Mail – estimated 3-5 business days
Worldwide – First Class International Standard Mail – 6-14 business days

On rare occasions, international orders can take up to 4 weeks to be delivered. Please ensure that you allow enough time to accommodate this should you require your items for a special event as Vintage Twee will not be able to offer refunds on any items that haven’t arrived in time. Please see our Ordering Information page for further information on our Refund policy.

Import taxes may apply in certain countries and these fees are the responsibility of the recipient. Each country has different regulations so if you are unsure, please check with your customs office.

A courier service may be required to send your order internationally, depending on the size and weight of the parcel. You will be advised of this upon your booking.

Please understand we cannot inform you of the delivery status of your order, unless you have paid for the tracked shipping option for which you will have received a tracking number to follow this online. It is the customer’s responsibility to check delivery timescales before purchasing.

Vintage Twee prides itself on the high standard of packing for all our orders so they arrive to you safe and sound. If you do encounter a major problem with the condition that your parcel arrives in, please contact us and we will investigate this further on your behalf with the postal service responsible.