Timescales
All items created by Vintage Twee are hand made. We endeavour to deliver your order to you as soon as possible but please allow 5-7 business days for quantities of 10 items or less to be created and sent. For customised wedding stationery orders, or if you require a quantity of more than 10 items, please contact us prior to placing an order so we can give you an accurate date by which these can be ready for you.

If you need your items sooner than the set timescales above, please contact us directly to let us know before purchasing and we will do our very best to accommodate you. This service may incur an additional express order charge, which will be calculated depending on the items and date required by.

Timescales for bespoke wedding stationery
Our range of wedding invitations can be viewed in our Shop and non-personalised samples of these can be purchased there. There is also an enquiry form for all our wedding invitations which you can fill in should you have a general question to ask or just wish for further information or a quote on these. We will then get back to you to discuss your requirements in more detail. We generally ask for approximately 4-6 weeks turnaround time to create our handmade wedding invitations.

For all other personalised wedding stationery e.g. Save the Date cards, place settings, table names and menus, we will contact you after placing your order for the information required to complete your order. We will also discuss a date for completion and shipment of your items, subject to Vintage Twee receiving your information within an agreed time frame.

Materials
Each item created is handmade and therefore completely unique and full of it’s own charm. This may mean there are slight discrepancies between each piece, which is inevitable with items crafted by hand. We use vintage materials for some of our work and, due to the limited availability of these, it is not always possible to recreate an item exactly as it appears on the website. However, please be assured that Vintage Twee will use very similar materials and discuss any alternative options for you should this be an issue at the time of placing your order.

Payment
Our online store provides us with an e-commerce platform that allows us to sell our products to you. You can pay via Paypal or through a direct payment gateway using your credit or debit card. Once you have completed the checkout process, you will receive an email confirming that your order has been received, along with the estimated time scales for completion and delivery. On shipment of your order, we will send you a dispatch email to let you know that it is on it’s way to you.

Payment by Bank Transfer
We also accept payment for items by bank transfer to our company account, please drop us an email stating the items you would like to order and we will send over the details for you to complete your purchase.

Refunds and Exchanges
We hope that all our customers will love the items that they purchase from Vintage Twee as we strive for the highest quality in our work. In the rare event that you are unhappy with your order, please do contact us and we will do our best to resolve any issues for you. Please note that customised items cannot be refunded.
Please also ensure that you allow enough time for your order to be created and delivered as Vintage Twee will not be able to offer refunds on any items that haven’t arrived in time for special events. Please refer to our Delivery Information for further details on this.